Protecting Your Customer Data

CRNRSTONE has rigorous systems in place to ensure we safeguard and secure data at all times.

We have managerial systems, such as confidentiality agreements with staff, and supplier agreements, to ensure their compliance to Australian Privacy Principles and Codes.

CRNRSTONE has all the security and quality systems in place to protect your customers’ data.  We are accredited by major banks to handle their data which involved undergoing multi layered audit processes.

All lists can be received via Symantec PTP encryption or as password protected.

Our research platform keeps your customer lists quarantined throughout the recruitment process.  We only upload information required for the project.

On completion of the project all data is destroyed.

We have been externally audited by IT Security Auditors and perform regular security tests to ensure our systems are safe.

Our checklist: your security assurance for 100% compliance

  • HR Policy
  • IT Security Policy
  • Cyber Security Checklist
  • Business Continuity Plans
  • Privacy Policy
  • Risk Management Policy
  • Data Security Policy
  • Code of Professional Behaviour
  • Guideline for Interviewing Children
  • Permission and security levels for individuals and user groups
  • Audits of 3rd party vendors and specialists
  • Confidentiality Agreements, Disciplinary Procedures for breaches
  • Rigorous staff recruitment process
  • Two Factor Authentication
  • Remote access password protected
  • PGP – password protection for all files
  • System backups – daily
  • Virus protection, updated weekly
  • Encryption of data at rest
  • Penetration tests and monitoring
  • Isolation of external data
  • Weekly and monthly systematic deletion of external and personal data
  • Operating premise are alarmed and secured
  • All data held in Australia
  • Servers in vault rooms
  • Firewall
  • Cyber Insurance
  • Public Liability Insurance
  • ISO 20252:2019 Market Research Quality
  • Privacy Policy and ADIA membership
  • Disaster Recovery Policy and Business Continuity Plan